Provide Feedback
We value feedback from participants, families and carers. Your experiences help us learn, grow and improve the way we provide support.
Sharing feedback is always optional and can be done anonymously
What can I share feedback about?
Your experience with our service.
What's working well.
Something that could be improved.​
-
A concern or issue.
-
General feedback or suggestions.
You don't need to use specific words - just share what feels important to you
Your choice and privacy
You can choose to provide feedback anonymously, or you're welcome to leave your contact details if you'd like a response.
Any information shared is treated respectfully and confidentially
Please share only what you feel comfortable with
What happens after I submit feedback?
-
We review all feedback carefully
-
Feedback helps guide improvements
-
If you've asked to be contacted, we'll respond respectfully
-
There is no negative impact for sharing feedback.
​
​
Thank you for taking the time to share your experience
Support from an Advocate
If sharing feedback feels difficult or uncomfortable, you're welcome to have an advocate support you.
An advocate helps you express your views, make sense of options and ensure your voice is heard.
​
You can find independent advocacy support through the following services:
-
Speaking Up For You (SUFY) — Ph: (07) 3255 1244
-
Queensland Advocacy Incorporated (QAI) — Ph: (07) 3844 4200
-
AMPARO (for people from non-English speaking backgrounds) — Ph: (07) 3354 4900
​
If you’d prefer, concerns or issues can also be raised with the NDIS Quality and Safeguards Commission
by calling 1800 035 544 or visiting their website.
​
You are always entitled to support when sharing feedback
and it's okay to choose the option that feels right for you